Incorrect Value for PQP GB PenServer Actual Rate of Allowance - Allowance History Is Displayed in the Extract Results Detail Form for Ex-employee(s) With Multiple Allowances after Running PenServer Interface Process (Doc ID 3060041.1)

Last updated on NOVEMBER 25, 2024

Applies to:

Symptoms

After running the "PenServer Interface Process", it has been observed that the value for "PQP GB PenServer Actual Rate of Allowance - Allowance History" is incorrect in the Extract Results Detail Form for ex-employees that are having multiple allowances attached.


The issue can be reproduced at will with the following steps:
1. Under UK HRMS Manager responsibility or equivalent.
2. Navigate to People > Enter and Maintain > Query for employee > Assignment > Entries > Ensure to datetrack accordingly (for example as of March 2024) and add bellow entries:
 - Allowance recurring element 1;
 - Allowance recurring element 2;
 - Allowance recurring element 3.
3. Navigate to People > Enter and Maintain > Query for above employee > Others > End Employment > Terminate employee (for example as of August 2024).
4. Navigate to Processes and Reports > Submit Processes and Reports > Single Request > Run 'PenServer Interface Process' with Interface file = 'Allowance History' with relevant Effective Date (for example as of 31-August 2024).
5. Navigate to Mass Information eXchange: MIX > System Extract > Extract Results > Query for "PQP GB PenServer Periodic Changes Interface - Allowance History" for the above run.
6. Click on Detail > Observe that all 3 "PQP GB PenServer Actual Rate of Allowance - Allowance History" fields (corresponding to the allowances -> "PQP GB PenServer Allowance Code - Allowance History") are having the same value.

Cause

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