Call to Webservices/Rest/Provider/isActive/ With Valid Username and Password Returns Could Not Authenticate User / Token or HTTP/1.1 401 Unauthorized and AuthType is TOKEN (Doc ID 3060044.1)

Last updated on NOVEMBER 20, 2024

Applies to:

Symptoms

On : 12.2.9 version, Installation Issues

IsActive should work with username or token but only works with token.

When calling /webservices/rest/provider/isActive/ in a web browser and providing a valid username and password combination

or when repeating the call with curl and a valid credentials the following errors are observed:
 

The issue can be reproduced at will with the following steps:

1. Call in a web browser: /webservices/rest/provider/isActive/

2. Enter valid username and password when prompted and notice the error: could not authenticate user / token

2.1 The same can be tested with curl:

This shows a call to isActive with valid username fails and a call to login with valid username works and returns a token which can then be successfully used with isActive.

IsActive should work with both username or token but only works with token.

Changes

Cause

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