Unable To Print Cartonization Labels When Printer Is Assigned At Format Level (Doc ID 3060162.1)

Last updated on NOVEMBER 21, 2024

Applies to:

Symptoms

When attempting to print cartonization labels at different printers when printer is assigned at "Format" level,
the following error occurs in the log file.

ERROR
  Entering WSH_REPORT_PRINTERS_PVT.SELECT_PRINTER (WSHRPRNB.pls 120.3.12020000.2) (07/08/2024 01:56:26 AM)
  P_CONCURRENT_PROGRAM_ID ==> 3
  P_ORGANIZATION_ID ==> is NULL
  P_LEVEL_TYPE_ID ==> 10001
  P_LEVEL_VALUE_ID ==> 0
  P_EQUIPMENT_INSTANCE ==>
  Printer Selected : ==>
  Exiting WSH_REPORT_PRINTERS_PVT.SELECT_PRINTER (07/08/2024 01:56:26 AM, 0 seconds)
  PRINTER_NOT_FOUND exception has occured.
  Exiting WSH_REPORT_PRINTERS_PVT.GET_PRINTER - EXCEPTION:PRINTER_NOT_FOUND (07/08/2024 01:56:26 AM, .04 seconds)

STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to Warehouse Manager, Define two different label formats for label and assigned to Cartonization business flow.
(N): Warehouse Manager > Setup > Printers & Devices > Define Label Formats
2. Create separate label format rules for each of the format
(N): Warehouse Manager > Setup > Warehouse Execution > Rules
3. Assign the printers for each of the format.
(N): Warehouse Manager > Setup > Printers & Devices > Assign Printers to Documents
4. Create sales order and performed pick release.
(N): Order Management > Create and Book the Sales Order > Then release the order from Release Sales Order form.

The Label format XML shows right label format applied but have missing printer.

Cause

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