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Receiving 504 Gateway Time-out Error When Attempting To Drill Down On General Ledger (GL) Account Inquiry From Enterprise Command Center (ECC) (Doc ID 3060591.1)

Last updated on NOVEMBER 24, 2024

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Using Enterprise Command Center (ECC) version 11 or later, while attempting to drilldown on General Ledger (GL) data, receive error 504 Gateway Time-out error.

Error will display as:

504 Gateway Time-out: Sorry something went wrong. Please contact system administrator.
504 Gateway Time-out




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Sign into the Enterprise Command Center application with General Ledger ECC Responsibility

2.Open the GL Account Analysis page

3. Attempt to open the account inquiry by clicking on the link from the GL Account Analysis page


 

Cause

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In this Document
Symptoms
Cause
Solution


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