Mail Not Received Sending Mail Using Notify Option For Concurrent Program Output When SMTP Is Configured With Smtp.office365.com
(Doc ID 3060822.1)
Last updated on NOVEMBER 29, 2024
Applies to:
Oracle Workflow - Version 12.2 to 12.2 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2 version, Workflow Mailer
ACTUAL BEHAVIOR
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Notify Option Not Receiving any eMail for Concurrent Programs Output when Workflow Mailer is configured using smtp.office365.com.
Solution from Doc ID 2712543.1 cannot be implemented due the user running the request is not an employee.
Mailer logs show the below error message:
Exception occurred while sending message -> com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.252 SendAsDenied; username@example not allowed to send as xxxx@yyyy;
EXPECTED BEHAVIOR
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Email received for concurrent request output Notify option
STEPS
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The issue can be reproduced at will with the following steps:
1. Use notify option while submitting concurrent request
2. Email is not received
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot receive mail for concurrent request output
Changes
Outbound Server for Workflow Mailer is configured using smtp.office365.com
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |