Depot Repair: "Owner Account For External Parties Is Mandatory." Creating Repair Order For Non Item Instance Owner
(Doc ID 3061804.1)
Last updated on DECEMBER 02, 2024
Applies to:
Oracle Depot Repair - Version 12.2.13 and laterInformation in this document applies to any platform.
Symptoms
In the Depot Repair application, when attempting to create a repair order for a customer that is not the owner of the installed base item instance, the following error occurs:
ERROR
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Owner account for external parties is mandatory. Please provide a valid Account for the Owner Party - XXXX
STEPS
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Depot Repair Responsibility
Depot Repair > Repair Orders > New
Attempt to create a repair order for a customer that is not the owner of the installed base item instance
Error occurs
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |