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"Error in line: OE_ORDER_LINES_ALL12345 :Customer is required on a booked order line" When Submitting Charges In The SR Form (Doc ID 3062635.1)

Last updated on DECEMBER 11, 2024

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit Charges for a merged Party/Customer in the Service Request form, the following error is displayed.

 

Errors
Error in line: OE_ORDER_LINES_ALL12345 :Customer is required on a booked order line



Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Charges tab
Click the Submit button

Error above is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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