Error: ORA-20001: 'The Item XXXXX Is Not A Serviceable Product' When Creating an Item Instance (Doc ID 306285.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Install Base
Information in this document applies to any platform.

Symptoms

When creating an Installed Base Instance the following error is received.


ERROR:

ORA-20001: The item 'XXXXX' is not a serviceable product or a service item. in Package CS_COUNTERS_PUB
Procedure AUTOINSTANTIATE_COUNTERS API Programming Error: CS_Counters_PUB.AutoInstantiate_Counters
API Failed. Could not associate a Counter for this Instance.


Changes

The item was previously associated to a Counter Group. After that association, the Item Attribute 'Serviceable' has been disabled for the item in the Master Item setup form in Inventory.

The naming convention is changed in 11.5.10; the 'Serviceable' item attribute has been renamed: 'Enable Contract Coverage'. It can be found on the Master Item setup form >> Service Tab >> Service Block.

Cause

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