My Oracle Support Banner

Customers Online: Unexpected Error Occurred on "View Aggregate Credit Summary" Page After R12.2.10 Upgrade (Doc ID 3063162.1)

Last updated on DECEMBER 13, 2024

Applies to:

Oracle Customers Online - Version 12.2.10 and later
Oracle Credit Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

After upgrading from 12.1.3 to 12.2.10, when attempting to access "View Aggregate Credit Summary" page in Customers Online, the following error occurs:

ERROR
-----------------------
Error Page
You have encountered an unexpected error. Please contact your System Administrator for assistance

 

## Detail 0 ##
java.lang.NullPointerException
at
oracle.apps.ar.creditmgt.analysis.webui.ArCmAnalysisCrdSummaryHeaderPageCO.
processRequest(ArCmAnalysisCrdSummaryHeaderPageCO.java:328)
at
oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHel
per.java:673)
at
oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAW
ebBeanContainerHelper.java:283)


STEPS TO REPRODUCE

Responsibility: Customers Online Superuser Responsibility
Navigation:      Organizations Tab > Query by Customer Number

1. Go to "Accounts" Tab click on " View Aggregate Credit Summary"
2. The Page is erroring with: "Error Page" You have encountered an unexpected error. Please contact your System Administrator for assistance
3. Expand: " Click here for exception details":

java.lang.NullPointerException
at oracle.apps.ar.creditmgt.analysis.webui.ArCmAnalysisCrdSummaryHeaderPageCO.processRequest(ArCmAnalysisCrdSummaryHeaderPageCO.java:328)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:673)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1830)

Changes

Upgrade from 12.1.3 to 12.2.10

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.