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Ship To Contact On Parts Requirement Does Not Populate On The Order Management Sales Order (Doc ID 3063226.1)

Last updated on DECEMBER 11, 2024

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

If a "Ship To Contact" is selected when creating a Field Service Part Requirement, the value is not populated on the sales order in order management unless it is a "Site" Level contact.

If the contact has the same address assigned as the customer and is created at the site level the details will be passed to the order.

For contacts that have not been assigned an address or may have a different address the "Ship To Contact" is not populated on the Sales Order but is available in the Part Requirement Ship TO LOV.


Steps

------------

1) Create a new customer

  a. Receivables > Customers > Create Maintain Customers

  b. Create Organization - "Test Organization" with Account Address

  c. Click on Account Number

  d. Created Contact Named "New Contact" with the same Address

2) Create a part requirement and select "New Contact" from the Ship To LOV

3) Complete the part requirement and create the internal order

4) The Ship To contact does not flow to the order but can be selected in Order Management from the Ship To Contact LOV.

 

The contact would have to be created a second time at the site level for it to be passed to Order Management.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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