Service Request Tasks Do Not Auto Populate After Upgrade To 12.2.12
(Doc ID 3063772.1)
Last updated on DECEMBER 16, 2024
Applies to:
Oracle Teleservice - Version 12.2.12 and laterInformation in this document applies to any platform.
Symptoms
When attempting to create a service request the following error occurs.
Error:
CS_AutoGen_Task_PVT.AUto_Generate_Task-ORA-06502: PL/SQL: numeric of value error
The issue can be reproduced at will with the following steps:
1. Enable Auto Task Creation with Task Template (Profile: Service: Auto Generate Tasks)
2. Navigate to Service Responsibility -> Service Request
3. Open the Create Service Requests Form and Create a SR with data that would auto create Tasks
4. Tasks shoule be auto created without errors
Changes
Upgrade to 12.2.12.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |