My Oracle Support Banner

Service Request Tasks Do Not Auto Populate After Upgrade To 12.2.12 (Doc ID 3063772.1)

Last updated on DECEMBER 16, 2024

Applies to:

Oracle Teleservice - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a service request the following error occurs.

Error:
CS_AutoGen_Task_PVT.AUto_Generate_Task-ORA-06502: PL/SQL: numeric of value error



The issue can be reproduced at will with the following steps:
1. Enable Auto Task Creation with Task Template (Profile: Service: Auto Generate Tasks)
2. Navigate to Service Responsibility -> Service Request
3. Open the Create Service Requests Form and Create a SR with data that would auto create Tasks
4. Tasks shoule be auto created without errors






Changes

 Upgrade to 12.2.12.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.