My Oracle Support Banner

Error: 'Unable to Perform Transaction on the Record' When Clicking on Cancel on a Payment in Oracle iReceivables (Doc ID 3064427.1)

Last updated on JANUARY 22, 2025

Applies to:

Oracle iReceivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When clicking on Cancel after entering payment information on a invoice in iReceivables the following error occurs:

'Unable to perform transaction on the record. \nCause: The record has been deleted by another user. \nAction: Cancel the transaction and re-query the records to get the new data.'


Steps to Reproduce:

Responsibility: iReceivables
Navigation: Customer Search

  1. Select an invoice and click on pay
  2. Change the amount of the receipt, then click on cancel and get the error.

Changes

 Upgrade from 12.1.3 to 12.2

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.