Multiple Lines Created For Credit Memo In AR Which Causes Incorrect Tax Calculation (Doc ID 3064980.1)

Last updated on DECEMBER 23, 2024

Applies to:

Symptoms

Find that when a service contract with multiple sublines is terminated, the main billing process inserts multiple lines in AR Interface table and each line is taxed separately in AR which causes the tax amount of the credit to be more than the tax amount on the invoice. This leaves a negative balance open in AR.

STEPS
-----------------------
1. Set the profile option OKS:Summary Transactions to No at Site level and set it to Yes at Application level.
2. Using Service contract manager responsibility, navigate to Contract administration >> launchpad.
3. Author a service agreement with 1 service line and multiple sublines with covered "Product" and Qty 1 each.
4. Navigate to Summary tab >> check Summary transactions flag.
5. Save and Submit for approval.
6. Approve and sign the contract.
7. Run main billing and Autoinvoice program and Fetch process to create the invoice. 1 invoice is created.
8. Navigate back to search, query the contract and right click >> terminate.
9. Use the contract start date and terminate the contract.
10. Run main billing and notice multiple lines are inserted into AR Interface table, one line for each subline.
11. Run Autoinvoice and observe the amount of the tax for the credit memo is higher than the tax on the invoice and it leaves a small credit amount.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.