Universal Work Queue: Not Able To See Child And Parent Nodes After Adding New Condition (Doc ID 3065717.1)

Last updated on JANUARY 06, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Not able to see child and parent nodes in the Universal work queue form after adding new condition.

EXPECTED BEHAVIOR
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Able to see the query results in Universal Work Queue after adding condition.


The issue can be reproduced at will with the following steps:

1.Navigate to Service responsibility > Universal work queue
2.Able to get the results for Parent and Group Owned node
3.Added new condition to filter out the results on Group Owned node
4.After adding new where condition results were showing zero for Group Owned.
5.It should show the results after adding new condition.

Changes

Cause

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