"No data found" When Trying To Search For Existing Service Requests Using Instance Number In Search Criteria
(Doc ID 3065825.1)
Last updated on JANUARY 02, 2025
Applies to:
Oracle Teleservice - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
When trying to search for existing Service requests using instance number in search criteria of Find Service Request form, it is displaying following message
ERROR
-----------------------
No data found using these search criteria
The issue can be reproduced at will with the following steps:
1. Service > Service Request > Find Service Request
2. Search by instance number
3. No results when expecting data returned
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |