ARWCMAPB Once A Credit Memo Is Approved, Workflow Does Not Create The Credit Memo

(Doc ID 306710.1)

Last updated on JULY 25, 2016

Applies to:

Oracle iReceivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

In iReceivables, once a Credit Memo is approved by the final approver, the workflow sends the following error message to the Credit Memo requester.

The following error occurred when attempting to create a credit memo for credit memo 2255.
l_message_name. Please request manual credit memo entry or fix the problem and resubmit.

The amount being credited is equal to the amount outstanding but less than the total invoice amount. (ie. only the remaining amount on the invoice is being disputed.)
A manual Credit Memo can be created.

The standard iReceivables Credit Memo Approval Workflow is being used with no customizations.
This is happening to all disputed invoices.

Example:
Invoice for 10.00
Receipt for 9.00             
Dispute the remaining 1.00 results in the error during credit memo workflow.
If you dispute the whole invoice amount of 10.00, then the Credit Memo is created successfully

Cause

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