CUSTOMER FORM: Create Account Contact Error: 'A value must be entered for "Site Number"' and 'A value must be entered for "Address Line 1"' (Doc ID 3067646.1)

Last updated on FEBRUARY 14, 2025

Applies to:

Oracle Receivables - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When profile 'HZ: Generate Party Site Number' is set to No and attempting to Create Contact on a random customer, the following errors occur:

A value must be entered for "Site Number".
A value must be entered for "Address Line 1".

If profile 'HZ: Generate Party Site Number' is set to Yes and attempting to Create Contact on a random customer, the error for Site Number does not show anymore, only the below error remains:

A value must be entered for "Address Line 1".

Responsibility: Receivables Manager
Navigation: Customers > Create/Maintain Customers

1. Query a random customer
2. Go to Site > Details > Communication tab, click on ‘Create Contact’
3. Noticed that below fields are mandatory:
* Site Number
* Country
* Address Line 1
4. Put a value at First Name and click on Apply