Service Lines Of Service Contract Created From Sales Order Are Not In Chronological Order (Doc ID 3067803.1)

Last updated on JANUARY 16, 2025

Applies to:

Symptoms

The Sales Order is created with 5 lines for the same serial number having future dated subscriptions (yearly for 5 years). The Service Contract Lines created from this Sales Order are not in chronological order and the service line for the last period gets created as the Line 4 and the second last period is created as Line 5


Expect the service lines created in the Service Contract to match with the yearly sequence of the Sales Order Lines


The issue can be reproduced at will with the following steps:
1) From Order Management (R)
2) Create the Sales Order with 5 lines for the same serial number having future dated subscriptions
3) Process the Sales order and the Service Contract is created
4) Check the Service Lines which are not in chronological order and service line for the last period gets created as the Line 4 and the second last period is created as Line 5

Cause

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