Unable To Save/Load SERVEREQ Workflow Into Database (Doc ID 306833.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2011***


Symptoms

Trying to edit the workflow message CS_SR_EVT_CREATE_NTFY_ALL_CONT using the Workflow
Builder errors:

382: Design Validation generated 1 warning(s). You may save invalid definitions but they should not be used in running process.
354: 'SAVE' validation failed for activity 'SERVEREQ/NOTIFY_CUSTOMER_PROCESS'.
362: Validation failed for child activity 'SERVEREQ/ESCALATION_PROCESS'.
360: '&OPERATION' validation failed for 'ESCALATE' transition to activity 'SERVEREQ/ESCALATION_PROCESS'.
350: Invalid transition result code 'ESCALATE'. Transition codes must be valid lookup codes for the originating activity's result type.

Cause

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