G-Invoicing: PO_IGT_SERVICE_INVOKER_ORDER: Intragovernmental Orders Interface Program on Update Order Modification Completes With Error in Log "Server returned responseCode: 500 and responseMessage: Internal Server Error" (Doc ID 3069031.1)

Last updated on JANUARY 27, 2025

Applies to:

Symptoms

The PO_IGT_SERVICE_INVOKER_ORDER: Intragovernmental Orders Interface Program on Update Order Modification completes with error.

The log file shows the following error:

As the result, user does not have the Submit or Re-sync option available.

Steps
=====
1. Create a Seller Facilitated Order (SFO) and push to G-Invoicing.

2. The Requesting Agency approves the Order.

1. User completes modification on a Seller Facilitated Order (SFO).
2. Order got approved by Servicing Agency. There is no issue with Agreement Approval Workflow
3. Submit the PO_IGT_SERVICE_INVOKER_ORDER: Intragovernmental Orders Interface Program with parameters:
AGENCY_TYPE = SERVICING_AGENCY
REQUEST_MODE = PUSH
REQUEST_TYPE value = UPDATE_ORDER
DOCUMENT_NUMBER = <Enter the Order Number>

The Update Order program completes with the error in the log file: "Server returned responseCode: 500 and responseMessage: Internal Server Error".

Cause

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