GINV - Error 'Business Transaction Identifier does not match current value' When Pushing IGT Order To G-Invoicing After Approving The Modification Submitted Against GT&C By Servicing Agency (Doc ID 3069271.1)

Last updated on MARCH 14, 2025

Applies to:

Symptoms

When attempting to push Intragovernmental (IGT) order to G-Invoicing after approving the mod submitted against General Terms & Conditions (GT&C) by servicing agency, the following error occurs.

ERROR
ProcessingException message = Business Transaction Identifier does not match current value for Order Oxxxx-xxx-xxx-xxxxxx


STEPS
1. Navigate to GINV Purchasing responsibility -> Buyer Work Center -> Orders -> IGT Orders
2. Create IGT order and submit for approval.
3. Approve order and push approved order (in Pre-approved status) to G-invoicing
4. Servicing Agency creates mod to the same GT&C against which the above IGT order was created, and approves the GT&C.
5. Servicing Agency approves IGT order.
6. Requesting Agency pulls the approved IGT order, and receives notification with error: Parent GTC is not in a state that allows order creation.
7. Requesting Agency rejects order from "order cannot be approved" notification.
8. From G-Invoicing application, Requesting Agency approves the modification which was submitted by servicing agency on GT&C, and pulls the approved GT&C into EBS.
9. Requesting Agency resubmits the IGT order for approval and approves the IGT order.
10. Requesting Agency pushes the approved order (in Pre-approved status) to G-Invoicing.
11. G-Invoicing status updated as 'Rejected' and buyer received notification with the reported error.

Changes

Cause

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