Warranty Effective Dates Are Not Synchronized When Install Date Is Changed (Doc ID 3071288.1)

Last updated on FEBRUARY 10, 2025

Applies to:

Symptoms

When updating Install Date of an instance in IB, dates in the warranty contract effectivity dates are not getting synchronized with install date.

Warranty date should be synchronized with IB install date

STEPS
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1. Navigate to Installed Base Agent responsibility, search for an instance which has warranty associated.
2. Synchronize Date Installed is enabled for the coverage and Update Online is enabled for the category. Contract is newly created and active.
2. Update install date on instance and save.
3. Warranty dates remain unchanged even though.

Changes

Cause

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