R12: AR: Manual Applied Credit Memo is Not Reversing the Tax Amount of Original Invoice (Doc ID 3072537.1)

Last updated on FEBRUARY 21, 2025

Applies to:

Symptoms

Users observed that the Applied Credit memos created via the Actions -> Credit function of the Receivables transaction workbench is not reversing the tax amount of the original invoice completely. 

Users are using Sabrix Tax Engine for the tax calculation. There is a difference in the tax calculated by Sabrix for the original invoice and the credit memo since when they do Actions -> Credit.

STEPS
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1. Receivables > Transactions
2. Create credit memo
3. Actions -> Credit function > apply

Cause

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