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Charges AutoSubmission Concurrent Program Is Running for Long Time (Doc ID 3074285.1)

Last updated on MARCH 03, 2025

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Charges AutoSubmission Concurrent Program is running long time

STEPS
-----------------------
2) Navigate to Service Responsibility
3) Navigate to (R) Service >Service Request >Create Service Request
4) Created SR XX and created tasks and debrief and posted debrief
5) Navigate to charges tab observed Actual lines created
6) Navigate to view --> submit new request --> submitted Concurrent Program 'Charges AutoSubmission Concurrent Program'
7) Observed that Program is running for long

Cause

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In this Document
Symptoms
Cause
Solution
References


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