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After Completing The ECC Upgrade To V13, The Zookeeper Service Fails With 'Error: A fatal exception has occurred. Program will exit' (Doc ID 3074312.1)

Last updated on MARCH 14, 2025

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.13 and later
Information in this document applies to any platform.

Symptoms


On a Test / Development environment, after the upgrade.sh has completed successfully, the Zookeeper service did not start in all the nodes.
Error reported in Zookeeper logs:


- upgrade_*.log

Zookeeper is stopped . Starting zookeeper and Managed Server
Starting zookeeper ... FAILED TO START

- zookeeper*.out

Unrecognized VM option 'PrintHeapAtGC'
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.



The steps to replicate the issue were:

1. Complete the upgrade.sh script execution;
2. Check the steps when Zookeeper and eccManaged services are started;
3. See the error reported for Zookeeper


 

Changes

 Upgrading to ECC V13.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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