How To Set Principal Primary Contact For A Customer Address (Doc ID 3074830.1)

Last updated on MARCH 12, 2025

Applies to:

Symptoms

 Is it possible to mark multiple contacts of a Customer with Primary Flag for the same role ? (Bill to or Ship to etc) ?

Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Create/Maintain Customers
Enter an existing customer number and Hit Go.
The Customer record is displayed
Click on Details button in the Accounts section.
Click on Communication Tab
Click on Create Contact Button.
Create a new contact by entering all the details, Under Contact roles in the bottom, add a Role : Bill to and check the Primary Check box.
Create another new contact by entering all the details, Under Contact roles in the bottom, add a Role : Bill to and check the Primary Check box.

The system allows you to enter 2 contacts with Primary checked for Bill to or any other Role.

Cause

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