Incorrect Volume Offer Adjustments for RMA Orders with Different UOMs (Doc ID 3075885.1)

Last updated on MARCH 09, 2025

Applies to:

Symptoms

Incorrect accrual amount for a volume offer when the return order (RMA) is created in a different UOM than the original sales order.

STEPS
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1. A sales order is created with a dual UOM item, and a volume offer discount is applied.  
2. The order is booked, shipped, and accruals are generated as expected.  
3. A return order (RMA) is created with a different UOM than the original sales order.  
4. The return is processed through inventory transactions.  
5. Upon running FAE, incorrect accrual calculations are observed.  
6. A backdated adjustment to the volume offer tier is performed.  
7. After running FAE again, discrepancies in accrual adjustments occur due to the UOM mismatch.

Changes

Cause

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