Installed Base Search Performance Issue When Adding Installed At Fields Via Personalization (Doc ID 3077549.1)

Last updated on MARCH 19, 2025

Applies to:

Symptoms

The Installed Base Instance Search page has been personalized to add additional location information columns to the results table.
When conducting a search with these additional columns rendered, the page hangs and will eventually timeout with "Failure of Web Server Bridge" error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Installed Base Agent User responsibility.
2. Personalize the page to display any of the following columns:

   "Installed At Line1 - Line4"
   "Installed At City"
   "Installed At Postal Code"
   "Installed At State"
   "Installed At Country"
   "Installed At Party Number"
   "Installed At Party Name"
 
3. Click on Item Instances link
4. Input Serial/Model for search criteria.
5. Browser keeps on running and timeout with Failure of Web server Bridge error.

If the personalizations are removed the search completes quickly.

Changes

 Added additional columns to be displayed on the Instance Search page results table.

Cause

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