RAXTRX - Why Automatic Credit Card Refund is not Generated After the Credit Memo is Created for a Paid Invoice in AR? (Doc ID 3078046.1)

Last updated on MARCH 26, 2025

Applies to:

Goal

The scope of this document is to provide general information on the possible cause for an automatic credit card refund not being generated, after a Credit Memo is created in AR via Autoinvoice, for a Return Merchandise Authorization (RMA).

Sample scenario:
-An invoice is created in AR for an original Order from OM associated to credit card
-The invoice is fully applied to a credit card receipt
-Autoinvoice is run again for RMA, and the corresponding Credit Memo is created in AR
-The original Invoice Transaction Source has the setting for receipt handling policy, for credit card refund
-The new Credit Memo is applied to the original invoice but the receipt remains also applied to the invoice, and the credit card refund is not generated

Expectation is for the receipt to be unapplied and the funds to be handled according to the receipt handling setup in the original invoice's Transaction Source.
Why is the credit card refund not generated?

Solution

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