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Frequently Encountering "Web Bridge Failure" Error in G-invoicing (Doc ID 3078576.1)

Last updated on MARCH 31, 2025

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

It is frequently encountering performance delay and follow with "Web Bridge Failure" error when performing below tasks in G-Invoicing

- Creating IGT Requisition
- During data entry of IGT Order
- Query IGT Requisition or IGT Award
- Submitting Award for approval or query a Award or save a Award

Here below are steps for scenario of updating IGT Order

1. Login to E-Business Suite with CLM Purchasing Super User
2. Navigation = Buyer Work Center > Awards > IGT Orders
3. Query existing INCOMPLETE IGT Order and open IGT Order in UPDATE mode
4. Make change to the IGT Order
5. Clicking on Save button is taking about 4 to 5 minutes. Then it ends with "Web Bridge Failure" error

Cause

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In this Document
Symptoms
Cause
Solution
References


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