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Expected Item Numbers Are Not Available In the Item LOV On The Service Request (Doc ID 3079940.1)

Last updated on APRIL 02, 2025

Applies to:

Oracle Field Service - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms

An Inventory Item was added to the Service Request and was later removed.
When trying select a different inventory item to add to the incident,the expected item is not available to be selected in the list of values.


Steps
----------
1. Field Service Responsibility
2. My Service Requests > Find Service Requests
3. Search and Open a Service Request
4. Clear the Item Field
5. Search for a different item and expected values are not available in the LOV

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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