How To Customize iSupport in Release 11.5.10 (Doc ID 308089.1)

Last updated on APRIL 06, 2016

Applies to:

Oracle iSupport - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 06-Nov-2013***

Goal

You have upgraded to 11.5.10 where the following profile options are no longer available:
Oracle iSupport: Create Service Request Product Options
Oracle iSupport: Enforce product selection

You need to know how to now control whether the product field on the Create Service Request screen for Oracle iSupport is mandatory or not?

Solution

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