iSupport: Creating a Service Request, the Service Request Type Attributes Page Does Not Appear

(Doc ID 308748.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Citizen Information Center (CIC)


When creating a Service Request in iSupport, the Service Request Type Attributes page does not appear even though you have run the synchronization concurrent program. Instead the Notes page appears.

The following has been done:

1. Created Service Request Type
2. Mapped Service Request Type to an Isupport Responsibility
3. Created Attribute(s) for the Service Request type
4. Ran the concurrent program 'Synchronize SR type to iSupport Template


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