Web Components Status in OAM Shows All Down Even When the System Works Fine (Doc ID 309271.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Applications Manager - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
Oracle Applications version 11.5.9
Applied patch 4170879
OAM ROLLUP PATCH B
***Checked for relevance on 29-Sep-2013***

Symptoms

***Checked for relevance on 06-Apr-2012***

Use the following URL to access OAM:

http://<hostname>.<domain>:<port>/servlets/weboam/oam/oamLogin

After logon to OAM click on the Overview Tab and check the Web Components Status to find

This is despite the following URLs work fine

1. PL/SQL Agent

http://<hostname>.<domain>:<port>/pls/<DAD>/fnd_web.ping

select FND_WEB_CONFIG.PLSQL_AGENT from dual ;

fnd_web.ping

2. Servlet Agent:

http://<hostname>.<domain>:<port>/oa_servlets/oracle.apps.fnd.test.HelloWorldServlet

Retrieve value of 'APPS_SERVLET_AGENT' profile option. If this value is not available then we will use the base web server url to construct the url to ping for servlet agent.

SELECT FND_WEB_CONFIG.WEB_SERVER FROM DUAL ;

oa_servlets

oracle.apps.fnd.test.HelloWorldServlet

3. JSP Agent

http://<hostname>.<domain>:<port>/OA_HTML/jsp/fnd/fndping.jsp?dbc=<database_sid>

SELECT FND_WEB_CONFIG.JSP_AGENT FROM DUAL ;

jsp/fnd/fndping.jsp?dbc=

<database_sid> to be obtained from the following sql ;

select FND_WEB_CONFIG.DATABASE_ID from dual ;

4. Discoverer

Get the value of the Profile option ICX_DISCOVERER_VIEWER_LAUNCHER

5. Personal Home Page:

http://<hostname>.<domain>:<port>/OA_HTML/US/ICXINDEX.htm

SELECT FND_WEB_CONFIG.JSP_AGENT FROM DUAL ;

US/ICXINDEX.htm

6. TCF

http://<hostname>.<domain>:<port>/oa_servlets/oracle.apps.fnd.tcf.SocketServer

Retrieve value of 'APPS_SERVLET_AGENT' profile option. If this value is not available then we will use the base web server url to construct the url to ping for servlet agent.

SELECT FND_WEB_CONFIG.WEB_SERVER FROM DUAL ;

oa_servlets

oracle.apps.fnd.tcf.SocketServer

The following are the relevant profile options :-

APPS_FRAMEWORK_AGENT

http://<hostname>.<domain>:<port>

APPS_JSP_AGENT

http://<hostname>.<domain>:<port>

APPS_PORTAL

http://<hostname>.<domain>:<port>/pls/vismfg01_portal30/portal30.home

APPS_SERVLET_AGENT

http://<hostname>.<domain>:<port>/oa_servlets

APPS_WEB_AGENT

http://<hostname>.<domain>:<port>/pls/vismfg01

ICX_DISCOVERER_LAUNCHER

http://<hostname>.<domain>:<port>/discwb4/html/discolaunch.htm?Connect=[APPS_SECURE]

ICX_DISCOVERER_VIEWER_LAUNCHER

http://<hostname>.<domain>:<port>/discoverer4i/viewer?Connect=[APPS_SECURE]

ICX_FORMS_LAUNCHER

http://<hostname>.<domain>:<port>/dev60cgi/f60cgi

ICX_REPORT_LAUNCHER

http://<hostname>.<domain>:<port>/dev60cgi/rwcgi60

TCF:HOST

http://<hostname>.<domain>:<port>/oa_servlets

The following SQL can be used to get the values of the above profile options at various levels

SELECT A.PROFILE_OPTION_NAME,B.LEVEL_ID ,PROFILE_OPTION_VALUE
FROM FND_PROFILE_OPTIONS A , FND_PROFILE_OPTION_VALUES B
WHERE A.PROFILE_OPTION_ID=B.PROFILE_OPTION_ID AND
A.APPLICATION_ID=B.APPLICATION_ID AND A.PROFILE_OPTION_NAME IN
('APPS_WEB_AGENT','TCF:HOST','ICX_REPORT_LAUNCHER','ICX_FORMS_LAUNCHER',
'ICX_DISCOVERER_LAUNCHER','APPS_SERVLET_AGENT','APPS_FRAMEWORK_AGENT',
'APPS_PORTAL','ICX_DISCOVERER_VIEWER_LAUNCHER',
'APPS_JSP_AGENT') ORDER BY A.PROFILE_OPTION_NAME ,B.LEVEL_ID

The following are some of the B.LEVEL_ID codes and their correponding meanings

Logon as applmgr

cd $OA_JAVA/java/oracle/apps/fnd/oam/concprogs/dashboard

Check the version of the following java classes :-

CollectionProg.class 115.3 +
URLPing.class 115.0 +
WebComponentsStatus.class 115.6 +
WebComponentsStatusException.class 115.0 +

Cause

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