OMO Mass Email Campaign From One-To-One Fulfillment Fails With "Channel Unknown' Error (Doc ID 309660.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle One-to-One Fulfillment - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

Symptoms

Mass e-mail campaigns from Oracle marketing fail in 1-to-1 fulfillment.

The status is stalled and the channel is unknown.

As a note OMO Test email it is sent with status successful and channel E-mail.

Test Request is shown as successful
----------------------------------------------------------------

Time : --Wed May 11 14:41:15 CEST 2005--1 minute, 41 seconds, 698 milliseconds--
Message : incrementing email statistics for request '10220' total:1, sent:1, malformed:0, do not
contact:0

-- <71> --
Time : --Wed May 11 14:41:15 CEST 2005--1 minute, 41 seconds, 725 milliseconds--
Message : request '10220' was a complete success

Note- There are no entries for the MASS OMO Request in the log file.

Cause

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