Page Cannot be Displayed Error While Opening Sales Intelligence Reports (Doc ID 311770.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Sales Intelligence - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
asfCstmrReprtMain.jsp


Symptoms

PROBLEM STATEMENT

Errors while opening the reports on the Sales Intelligence. 

STEPS TO REPRODUCE

1. Login to Sales Online
2. Click on the Customer tab
3. Click on the Reports subtab
4. Click on 'Customer Activation Analysis' in Business Intelligence Reports section

The report does not open instead gives an error like below 


ERROR
"The page cannot be displayed"
   or
"Error: The requested URL was not found, or cannot be served at this time. Incorrect usage."
   or
"Error: The requested URL was not found, or cannot be served at this time.
Oracle Reports Server CGI - Key "XXXXXXXX_APPS" is unrecognized."

Cause

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