My Oracle Support Banner

Dunning Produced No Letters For Some Invoices / Customers (Doc ID 312783.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Dunning is not picking up some invoices for some customers.

Example

Customer Number 123456 has two invoices that are not getting dunned:
  Invoice A12345      This invoice is 180 days late
  Invoice B67890      This invoice is 45 days late

No dunning produced for either.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.