Why Does Territory Manager Route Claim to First Person on Resource List?
(Doc ID 312802.1)
Last updated on AUGUST 21, 2019
Applies to:Oracle Trade Management - Version 11.5.10 and later
Information in this document applies to any platform.
When creating claims in a row all the claims go to the first resource in the territory. At what point does the second and third resource get assigned? What drives how many claims can be assigned to a resource?
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