Credit Check Hold Not Applied When Customer Credit Limits Are Null (Doc ID 314340.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Credit Checking Engine


Symptoms

Some customers do not have a value in the Credit Limit and Order Credit Limit (NULL)
and some of them have a value of 0. When entered an order for a customer with a value
of 0, the order was blocked (put on Credit Check Failure Hold) as expected.
However, for customers without any value in the Credit Limit and Order Credit Limit (NULL)
the order was not blocked (not put on Credit Check Failure Hold) as expected.

Expecting the Credit Check Failure Hold to be place when the Credit Limit and Order
Credit Limit are NULL and the Credit Check flag is checked.

Cause

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