javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr sending Notifications (Doc ID 315390.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
OWF H
ATG H
11.5.10
ATG CU1
11.5.10 CU1
Checked for relevance on 06-JUL-2013


Symptoms

The Java Mailer is failing emailing notifications on an SSL configured instance with the following error:

 

oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag]:Problem obtaining the HTML content oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr

oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages()]:Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr

oracle.apps.fnd.wf.mailer.SMTPMessageHandler.processMessage(Object)]:Unable to obtain HTML content so retrying immediately

ERROR:[fnd.wf.common.HTMLTagReader]:initialize(URL, WebSession, boolean, int) Error handling request when performing {Executing HTTPConnection.Get( URL{https://<host.domain:port>/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=108064&dbc=sysgotest_gotest&OALAF=blaf&OARF=email&oamac=tIXWnt8PrCvKrjtDweSuFg..} FILE {/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=108064&dbc=sysgotest_gotest&OALAF=blaf&OARF=email&oamac=tIXWnt8PrCvKrjtDweSuFg..})} -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr URL {https://<host.domain:port>/OA_HTML/OA.jsp?page=/oracle/apps/fnd/wf/worklist/webui/NotifMailerPG&WFRegion=NtfDetail&NtfId=108064&dbc=sysgotest_gotest&OALAF=blaf&OARF=email&oamac=tIXWnt8PrCvKrjtDweSuFg..}

oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag]:Problem obtaining the HTML content oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr


oracle.apps.fnd.wf.mailer.SMTPMessageHandler.processMessage(Object)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$FormatterSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get caused by: javax.net.ssl.SSLException: SSL handshake failed: X509CertChainIncompleteErr
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:2655)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:485)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:196)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1212)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:301)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:268)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:227)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:300)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.processMessage(SMTPMessageHandler.java:85)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:598)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:239)
at java.lang.Thread.run(Thread.java:484)

Changes

Instance configured for SSL.

Cause

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