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Trying to log in to Oracle Sales with Sales User Responsibility results in Unexpected Error message (Doc ID 315539.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Sales - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Trying to log in to Oracle Sales with Sales User Responsibility results in Unexpected Error message:

You have encountered an unexpected error. Please contact the System Administrator for assistance

Java Error:

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:862)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:985)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:209)
at
oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:
71)
at oracle.apps.asn.lead.webui.ASNLeadLstCO.executeLeadsQuery(ASNLeadLstCO.java:478)
at oracle.apps.asn.lead.webui.ASNLeadLstCO.processRequest(ASNLeadLstCO.java:68)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:525)
at
oracle.apps.fnd.framework.webui.OAWebBeanTableHelper.processRequest(OAWebBeanTableHelper.java:2059)...........     

Changes

Incorrect profile setting.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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