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'Postal Code' Territory Qualifier Is Not Visible In Scheduling Advice (Doc ID 316162.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Teleservice - Version 11.5.6 to 11.5.10.2 [Release 11.5]
Oracle Field Service - Version 11.5.6 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Form:CSXSRISR.FMB - Create Service Requests

Symptoms

When opening the scheduling advice window to assign a task, it does not show the postal code territory qualifier in the list of qualifiers.

 

To reproduce:

  1. Enter a new service request
    (R) Customer Support / Service Requests / Create Service Requests
  2. Enter a task on the service request. Make sure the task is of a type that has the DISPATCH rule associated to it and the task status allows scheduling (e.g. In Planning)
  3. For the task assignee, click on the assignment manager icon next to the assignee name
  4. Note the list of available territory qualifiers to choose from

Cause

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In this Document
Symptoms
Cause
Solution

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