'Postal Code' Territory Qualifier Is Not Visible In Scheduling Advice
(Doc ID 316162.1)
Last updated on FEBRUARY 11, 2021
Applies to:Oracle Teleservice - Version 11.5.6 to 22.214.171.124 [Release 11.5]
Oracle Field Service - Version 11.5.6 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
Form:CSXSRISR.FMB - Create Service Requests
When opening the scheduling advice window to assign a task, it does not show the postal code territory qualifier in the list of qualifiers.
- Enter a new service request
(R) Customer Support / Service Requests / Create Service Requests
- Enter a task on the service request. Make sure the task is of a type that has the DISPATCH rule associated to it and the task status allows scheduling (e.g. In Planning)
- For the task assignee, click on the assignment manager icon next to the assignee name
- Note the list of available territory qualifiers to choose from
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