My Oracle Support Banner

Customer Support HTML - Agent Dashboard Not Showing Any Service Request Data (Doc ID 316296.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

The Customer Support Specialist Responsibility has been assigned to the user and the user is able to log on and see the Agent Dashboard.

Even though Service Requests have been assigned to the user (resource) and unassigned Service Requests exist as well, the user is not able to see them in the Agent Dashboard.

Additionally, when creating a new service request from the Agent Dashboard, the list of values for Request Type is not showing any values.

Changes

Applied patch 4378713 Customer Support Minipack 11i.CSZ.A
Followed instructions from Note 312478.1 About Oracle Customer Support Minipack 11i.CSZ.A

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.