No Tasks Are Created Automatically From Task Templates When Creating Service Request (Doc ID 316934.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2014***

Symptoms

Creating a new Service Request (SR) whose SR Type is mapped to the Task Template, no Task is
automatically created based on the Task Template.

Cause

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