Disputed Amount Entered Through Core AR Collections Screen Is Stored With A Different Sign Than A Dispute Created Through iReceivables/Advanced Collections (Doc ID 317035.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle iReceivables - Version 11.5.9 to 11.5.10.3 [Release 11.5.9 to 11.5.10]
Oracle Advanced Collections - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 18-May-2012***

Symptoms

Creating a dispute through iReceivables or Advanced Collectuions stores amount with a different sign as if you you create the same dispute through standard Receivables.


Example:
Invoice 100 EUR
Dispute created through iReceivables/Advanced Collections of 20 is stored with -20.
Dispute created through the AR core form in collections is stored with 20 as expected.

EXPECTED BEHAVIOR
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Using different ways to enter disputes should store the values with the same sign.

STEPS for iReceivables
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1. logon to iReceivables
2. Query an invoice
3. Click on Dispute
4. Enter a dispute of 20 and save.
5. logon to Receivables
6. Navigate to Collections > Account Details and review the amount in dispute for this invoice. It's displayed with -20 and not as expected with 20.

The issue can also be reproduced in Advanced Collections.

Cause

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