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Disputed Amount Entered Through Core AR Collections Screen Is Stored With A Different Sign Than A Dispute Created Through iReceivables/Advanced Collections (Doc ID 317035.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle iReceivables - Version 11.5.9 to [Release 11.5.9 to 11.5.10]
Oracle Advanced Collections - Version 11.5.9 to [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.


Creating a dispute through iReceivables or Advanced Collections stores amount with a different sign as if you you create the same dispute through standard Receivables.

Invoice 100 EUR
Dispute created through iReceivables/Advanced Collections of 20 is stored with -20.
Dispute created through the AR core form in collections is stored with 20 as expected.

Using different ways to enter disputes should store the values with the same sign.

STEPS for iReceivables
1. logon to iReceivables
2. Query an invoice
3. Click on Dispute
4. Enter a dispute of 20 and save.
5. logon to Receivables
6. Navigate to Collections > Account Details and review the amount in dispute for this invoice. It's displayed with -20 and not as expected with 20.

The issue can also be reproduced in Advanced Collections.


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