Service: Members Of Group On Service Request Task Not Receiving Task Notifications (Doc ID 317305.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
***Checked for relevance on 15-SEP-2014***

FORM:CSXSRISR.FMB - Create Service Requests
CSXSRTAB


Symptoms

Task is assigned to a Group resource.

Members of group on Service Request Task are not receiving Task Notifications.

Expecting Notifications to be sent.

 

Cause

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