Customer Form, Site Profile Amount Error: APP-AR-96282: Error: This record in table hz_cust_profile_amts cannot be locked as it has been updated by another user

(Doc ID 317370.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
FORM:ARXCUDCI.FMB - Customers

Symptoms

When maintaining Profile: Transaction and Profile: Amounts at the Site Level for a customer, you encounter the following error:

APP-AR-96282: Error: This record in table hz_cust_profile_amts cannot be locked as it has been updated by another user.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Customers > Standard

  1. Query an existing customer.
  2. Click the Profile: Transactions tab.
  3. Change the profile class and WITHOUT saving, go immediately to the Profile:Amounts tab and make changes
  4. Save the record and the error above is raised.

 

Cause

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