Service Request Owner Lov Not Displaying All Values In CSXSRISR with security on
(Doc ID 329330.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
In the Service Request form, (CSXSRISR), the LOV for the "Owner" field does not display all the values that are in the Resource Group specified in the SR "Group" field. It would appear that only non-Employee resources are being displayed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |