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Service: Paper Clip Icon Does Not Display That an Attachment Exists in SR Form (Doc ID 329351.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
FORM:CSXSRISR.FMB - Create Service Requests


The attachment icon is not displayed correctly although an attachment has been added to a Service Request in form CSXSRISR. Expecting the attachment icon to change to a paper clip with a yellow paper, but it only shows a blank paper clip.

Steps to reproduce:

(R) Customer Support (N) Create Service Request

Query an existing SR or create a new SR. Add an Attachment to the SR. Save, and ensure that attachment was added fine. Requery the same SR again - attachment is not shown in the paperclip icon. No yellow paper is displayed, only the empty paper clip. However, when selecting the clip icon, the attached file is available OK.




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