BNE.D Web ADI Letters Fail to Export Download is an Empty Document - Spreadsheet (Doc ID 329926.1)

Last updated on MAY 16, 2011

Applies to:

Oracle HCM Common Architecture - Version: 11.5.9 to 11.5.10.2 - Release: 11.5 to 11.5
Information in this document applies to any platform.
HCM Common Architecture - Version: 11.5.9 to 11.5.10.2
Checked for relevance on 29-Mar-2008
Reviewed for relevance 27-Jul-2009
***Checked for relevance on 16-MAY-2011***

Symptoms

Generate Web ADI letters.
The navigation path is :

Your Responsibility > Navigate to any form you can export data using Web ADI

Example:

Recruitment & Applicant Enrollment Administration Responsibility
Manage Applicants
Mass Update of Applicants
export button  

The user is presented with a dialog box asking them to open or save the downloaded document. Selecting either option results in a document with no headers and the following error text is displayed in the spreadsheet:

BNEBOOT><item><name>tracelevel</name><value>7</value></item><item><name>host</
C</value></item><item><name>
viewerparameters</name><value><item><name>bne:viewer</name><value>231:EXCEL200
0</value></item><item><name>bne:integrator</name><value>800:HR_SETUP_SETUP_INTG</va
lue></item><item><name>bne:layout</name><value>800:HR_SETUP_SETUP_INTG_LAY</va
lue></item><item><name>bne:language</name><value>US</value></item><item><name>
bne:reporting</name><value>N</value></item></value></item><item><name>errormes
sagebody</name><value>The connection to the server is
unavailable.</value></item><item><name>errormessageaction</name><value>Please
contact your support representative.</value></item><item><name>errormessageclose</name><value>Close
<.

The error of note is:
The connection to the server is unavailable.  Please contact your support representative.

Changes

Application of <> - BNE.D

Cause

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